SHIPPING & RETURNS

Once your order has been made, you will receive a confirmation email with your tracking number.

ORDERS WITHIN SOUTH AFRICA

  • Delivery is 80 ZAR Nationwide, and free of charge for all orders over 500 ZAR
.
  • All deliveries are made within 24-72 hours (depending on area) once you’ve received your confirmation email. Please use the tracking number provided to trace your parcel online.
  • KINDLY NOTE that couriers may be delayed by holidays and during big sales. Please get in touch with us if you haven't received your order within the stipulated time-frame.
  • If you have any queries please send us an email: hello@skincreamery.co.za.

 

INTERNATIONAL ORDERS

  • You can order directly from our online store and will receive a quote from the courier service before making your payment.
  • Orders will be sent via DHL and will take approximately 3-5 working days (after receipt of your tracking number). Please use the tracking information provided to trace your parcel online.
  • Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.

 

EXCHANGES AND REFUNDS

  • We hope that you will be satisfied with your online purchase. However, if for any reason you are not completely satisfied with the quality of the product, please notify us within 7 (seven) days of your receipt of goods. 
Please send us a picture of the product with your request to: hello@skincreamery.co.za. Please also include a picture of the batch number and BB (best before) date, which is found on the bottom of the bottle.
  • We will offer a refund, exchange or replacement on the products returned. We will consider the condition of the goods being returned before making a refund or exchange.
  • Should an exchange or refund be requested,  you will be liable for the courier costs incurred. Any surplus funds will be allocated in the form of a cash discount/voucher for our online store and if there is an outstanding amount due, you will be required to do a bank transfer to cover the costs.