Complaints Procedure

 

Skin Creamery is committed to providing you with the very best in terms of quality products and service. 

If you have a complaint about your order please contact Sanchia Varley (our Community Manager).

E-mail: hello@skincreamery.co.za

 

If you are struggling to get a response from our Community Manager and you would like to escalate the matter further, please email Daniala Santos De Canha Melman (our Chief Operating Officer). She will consider the complaint carefully and resolve it.

E-mail: daniala@skincreamery.co.za

 

Thereafter, if you still remain dissatisfied, you may escalate your complaint to Hannah Rubin (our Managing Director).

E-mail: hannah@skincreamery.co.za